Roswell, GA (PRWEB) July 31, 2012
LeadMaster, a leader in SaaS Sales Lead Management CRM solutions, announces integration with 3CLogic, an innovator in providing cloud call center solutions. The integrated solution provides comprehensive computer telephony capabilities for the LeadMaster system. Inside sales reps and call center reps can now fully automate their campaigns with click to dial and still get a 360 degree view of all the interactions with a particular contact. All outgoing calls made via the dial button are logged and available for reporting. In addition to agent productivity and call center performance reports, the click-to-dial reporting includes the campaign name, company, contact name and phone number for every call.
Andy Brownell, LeadMaster CMO said, “We want to provide our customers with an easy to use system that is integrated seamlessly so whether they are a large call center or a small business they have the tools they need. The system works the way you think it would. Click on the dial button and it makes a phone call. The LeadMaster system provides software as a service for sales lead management, CRM, marketing automation, email marketing and integrated phone dialing. This is a great enhancement for anyone who needs dialing capability from their Lead Management / CRM system. “
The combined LeadMaster / 3CLogic solution allows companies of any size to build a virtual contact center, in any location using low cost workstations combined with an internet connection. This flexibility allows for quick and easy set-up and administration for both in-office as well as at-home agents. The virtual home office is an important feature for call centers that have cyclical volume and need to add staff for specific times of the year, like holidays.
Call center managers and sales executives can roll out a complete sales lead management CRM system that is fully integrated with rich telephony and voice features without going through a PBX. Delivery of this combined system from the cloud, with software as a service business model, gives the power to sales executives to make their own decisions without being held back by antiquated equipment and technology, added Raj Sharma, President and CEO of 3CLogic.
This solution provides call centers with the ability to increase their staff without having to lease additional equipment or call center space. Anyone with a computer and a high-speed internet connection can be a part of the call center team. The 3CLogic contact center platform provides the same quality business phone solution and performance management features found in multi-million dollar solutions at a fraction of their cost, while also delivering the versatility to support multiple contact center applications on a single platform.
LeadMaster offers a multifunction cloud-computing software solution for sales and marketing professionals. Everything is in one easy-to-use online web-based application. Customers can choose to implement an end-to-end Sales Lead Management CRM Software solution or select specific point solutions to satisfy individual sales & marketing requirements.