TechHotline Announces Low-Cost Technical Support Service
Boston, MA (PRWEB) September 26, 2007
The TechHotline, an industry innovator in corporate technical support, announced a $ 24.95 flat-fee, “fixed or free” service for all consumers nationwide. From its headquarters in Massachusetts, the TechHotline launched its new number, 1-866-76-FixPC, with radio ads and new website, http://www.techhotline.us. Opening its support system to the public is part of a bold new strategy to provide home consumers with the same professional level of service that corporate users enjoy at big companies.
“Traditional technical support options for home users are terrible,” says Matthew Ferrara, CEO of the TechHotline. “Most manufacturers overcharge for service or provide low quality support. The whole industry charges too much for poor quality support. We think the consumer deserves much better and we can do it at a much lower cost.”
The TechHotline’s new public line, 1-866-76-FixPC, supports a wide variety of computer problems, such as operating systems, office productivity software and email, plus accessories like digital cameras, printers, scanners and wireless routers. Special services such as virus removal and spyware elimination offer consumers options rather than doing it on their own.
“Consumers deserve fast, friendly support. We have a proven record of answering the phone quickly and fixing problems by logging on to the customer’s computer. They sit back and let us do the repairs. And we charge less than half of most other companies,” Ferrara adds.
The TechHotline has been providing support to corporate customers since 1999. Adding the public line was the logical next step in transforming the support industry. “The consumer usually has nowhere to turn. Vendors make them wait on hold forever. Downloading programs from the internet is risky.” With home computers in the sub-$ 500 range, many repair bills end up almost as much as the computer. “That’s why we charge $ 24.95 for almost all of our calls,” says Ferrara, “and we fix it, or it’s free.” Some specialty services do cost more, Ferrara acknowledges, such as networking or a system cleanup, “but we’re still cheaper, faster, better all around.”
About The TechHotline
The TechHotline, owned and operated by Matthew Ferrara & Company, is located in Massachusetts, serving more than 600,000 business users nationwide. The service was founded because its owners were frustrated with their experiences with outsourced support that didn’t care about the customer. The company’s core principles are: answer the phone fast, employ friendly technicians and fix the problem. The TechHotline answers 10,000 calls a month, with an average wait time under two minutes, employing the latest support tools at its state-of-the-art call center to deliver a totally different technical support experience to consumers. For more information about the TechHotline, visit http://www.techhotline.us
Matthew J. Ferrara, CEO
45 Osgood Street
Methuen, MA 01844
Tel: 800-253-2350 x202
Public Site: http://www.techhotline.us
Parent company site: http://www.matthewferrara.com
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