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Vocomo Announces Voice-over-IP Interactive Voice Response Product Supporting VoiceXML 2.0, SIP, H.323, and RT

Cupertino, CA (PRWEB) October 17, 2004

Today, Vocomo® Corporation, the pioneer in next-generation Interactive Voice Response (IVR) systems, announced immediate availability of its new open standards Voice-over-IP (VoIP) IVR platform: VocomoVoice® Response for VoIP. This network-attached IVR platform allows businesses to efficiently deploy their customer service applications in a single IP-centric network.

Intended for customer self-service and call centers with less that 30 agents, Vocomo has launched a new generation of IVR products that enable a significantly lower total cost of ownership. This advanced VoIP IVR software, with support for VoiceXML, SIP, H.323, and RTP, enables developers to build flexible, scalable, and cost-effective IVR applications. With VocomoVoice Response for VoIP, enterprises and service providers can realize the multitude of business benefits IP Telephony has to offer. Organizations can reduce costs, enhance productivity, improve customer service, and simplify management as they move toward an IP-centric communications model. Vocomo Voice Response for VoIP is the next step in telephony software innovation and IP Telephony for IVR systems.

“A network-attached IVR platform offers clear and compelling benefits for enterprise communications,” said Danny Lange, CEO of Vocomo. “Allowing all communications to flow over a single infrastructure – the network – lowers installation and maintenance costs, makes it easier and more affordable to deploy IVR systems for phone automation, and provides a flexible application environment that enables voice and data to more easily work together.”

VocomoVoice Response for VoIP is designed for a server platform based on Intel architecture, and integrates with Intel® NetStructure™ Host Media Processing software in place of specialized digital signal processor (DSP) boards for call handling and control. The media processing functions are handled on the host CPU, increasing performance while lowering overall system costs.

“By designing standards-based building blocks from Intel into their platform, Vocomo is able to deliver a flexible, scalable solution to the marketplace,” said Sandra Rivera, director of marketing, Modular Communications Platform Division, Intel. “This high performance solution will reduce the deployment time and total cost ownership of new converged communications applications.”

VocomoVoice Response for VoIP offers integrated WebSphere Speech Technologies from IBM. These automatic speech recognition and text-to-speech technologies enable enterprises to incorporate speech easily into their customer-facing telephony applications.

“IBM is delighted to be selected as provider of top quality speech technology incorporated by Vocomo into solutions for small and mid-sized enterprises and service providers,” said Alistair Rennie, IBM Vice President Marketing and Sales, Pervasive Computing. “In an increasingly competitive business environment, those businesses are seeking advanced contact center technologies to differentiate themselves through superior customer service. The combined Vocomo - IBM offering is helping businesses achieve that goal.”

Benefits of VocomoVoice Response for VoIP

Vocomo’s software moves IVR solutions from the domain of custom software and specially designed telephony boards to an open software model for standard high-volume computing platforms. Vocomo’s move offers significant advantages.


Lower cost of inventory and startup – initial capital investment is smaller

Lower development costs – development systems do not require specialized hardware

Lower deployment costs – software is less expensive to install and configure than hardware

Lower sparing costs – hardware can be used for multiple functions

Lower maintenance costs – maintenance is easier and less training is needed when system configurations are standardized

Integrated speech technologies – increased levels of automation in customer facing-applications

About Vocomo® Corporation

Vocomo is a leader in next-generation Interactive Voice Response (IVR) products for the enterprise market. Vocomo is making IVR systems more affordable and accessible to customers through standards-based technology. Vocomo's next-generation IVR product line — VocomoVoice® — enables companies to easily and quickly deploy automated phone services that can improve employee productivity, reduce costs, increase customer satisfaction, and create new revenue opportunities. VocomoVoice allows companies to extend existing or new Web applications to be accessible by any phone at the lowest total cost of ownership. Vocomo's technology fellow travelers include leading organizations, such as Intel, Dell, IBM, Brooktrout, and ScanSoft. Vocomo is a privately held company based in Cupertino, California. For more information please visit http://www.vocomosoft.com or call toll free 1.800.780.8626.

CONTACT:

Vocomo Corporation

info@vocomosoft.com

Toll free: 1.800.780.8626

Phone: 1.408.253.8626

Intel and Intel NetStructure are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries.

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