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Keynote Speaker Micah Solomon, Customer Service Author, Expert, and Consultant, Introduces New “Keynote Plus” Option That Goes Beyond Standard Keynote Speaker Format

Seattle, WA (PRWEB) May 20, 2013

Heading into a busy conference and event season, Micah Solomon, one of today's leading business keynote speakers, authors, experts, and consultants on customer service and the customer experience, announces the addition to his keynote speech offerings of a new option: a "keynote plus" extended master class option for groups and events wanting more material and interaction than are included in the traditional keynote speaker format Solomon traditionally uses to kick off or bookend an event.

Micah Solomon offers keynote speaking and the new "keynote plus" extended master class in the U.S. and throughout the Americas, Europe, Asia, Africa, and Australia to the following industries, among others:

The Automotive Industry Banking & Financial Services Insurance Law Firms The Building Trades B2B & Manufacturing Healthcare Not-for-Profits Death Care Technology & IT Event Staging Hospitality: Hotels, Foodservice, Spas, and Resorts Retail Communications The Travel Industry Real Estate People with Disabilities

Solomons four powerful keynote speeches for businesses looking to grow and prosper with today's new breed of customers are now available in both the standard 60-minute keynote format, and in the extended (2-hour) Keynote Plus master class format.

In his High-Tech, High-Touch Customer Service" presentation, based on his latest bestseller by that name, Micah Solomon explains how to build customers for life in this age of social media, self-service, global competition, and endless distractions. This keynote Includes hands-on experience, best practices, and culture-building insight from Apple, Google, The Ritz-Carlton, Zappos, Four Seasons, and more.

In his "Marketing on a Digital Island" presentation, Solomon explains how to harvest the value of customer loyalty in a world where everyone knows everyone--online and off. Solomon explains why old-style marketing has lost much of its power, and instructs conference and company participants how to take advantage of the connectivity revolution and spark a great conversation about your brand in the digitally connected world.

In his classic presentation, "Exceptional Service, Exceptional Profit," Micah reveals the secrets of building a truly Five-Star Customer Service organization. This keynote includes the classic tenets delivered in a very practical manner of hospitality, service, and building a culture to support them based on the #1 bestselling book Micah wrote in collaboration with the creators of the modern-day Ritz-Carlton.

Finally, Solomon is now offering his unique "The Heart of Hospitality" conference presentation, covering the past, present and future of delivering extraordinary guest service in the hospitality industry, including hotels, resorts, restaurants and others in foodservice, and spas, as well as the travel industry.

Solomon also offers customized content designed to match the specific needs of an event or organization. And all presentation topics are also available in extended form, as a half-day, interactive workshop. Micah Solomon travels worldwide as well as throughout the United States to give business keynote speeches and workshops.

About Micah Solomon

Micah Solomon was recently named a new guru of customer service excellence by the Financial Post. His latest business bestseller, "High-Tech, High-Touch Customer Service," as well as his perennial bestseller, "Exceptional Service, Exceptional Profit" (a collaboration with the creators of the modern-day Ritz-Carlton), have won multiple awards. His expertise has been featured in Inc. Magazine, Bloomberg BusinessWeek, CNBC, Forbes, and the Harvard Business Review. He also helms the online College of the Customer.

As the lead customer service consultant and customer loyalty consultant at Four Aces, Inc., Micah Solomon specializes in helping companies, governmental agencies, and other other organizations build customer service initiatives and customer loyalty transformations that provide both immediate results in today's challenging business environment and significant sustainability over time.

As a keynote speaker, Micah Solomon's uniquely inspiring and humorous keynote speeches on customer service and customer loyalty convey his passion for everything that makes a business great, delivered in his famously relaxed and friendly 21st-century speaking style. Micah is legendary for engaging his audiences through his sincerity, his genuine passion for his clients success, and his unique visual presentation style - no stock photos here, just real life examples.

An entrepreneur and business leader himself, Micah used the techniques he speaks about to build his company from a one-man home operation into a market leader in the manufacturing and independent entertainment fielda story well known to readers of FastCompany and Seth Godins marketing bestseller Purple Cow. Micah was also an early investor in the Apple-related speech recognition technology behind Apples Siri.

For more information, please contact Four Aces Inc: info(at)micahsolomon(dot)com, 484-343-5881


Business Keynote Speaker Micah Solomon Brings High-Tech, High-Touch Customer Service, Business and Marketing Message to December 11 Zendesk Webinar

Seattle, WA (PRWEB) November 21, 2012

Micah Solomon, a business keynote speaker, bestselling author, and customer service expert will deliver his famous High-Tech, High-Touch Customer Service presentation in webinar format for a Zendesk Zen Master webinar on December 11 at 10 a.m. PT (1 p.m. ET). Zendesk (, the proven cloud-based customer service software provider, featured Micah Solomon this year in its Customer Service Hero Tour in Boston, Chicago, and Austin In this webinar, attendees will learn how to harness the power of technology to build emotional connections with their customers while retaining the best-in-class classic service techniques resulting in fierce customer engagment and loyalty.


Al Poling Joins Solomon Associates as Project Manager for RAM Study

Al Poling Joins Solomon Associates as Project Manager for RAM Study

Solomon Associates has tapped veteran reliability professional Al Poling to lead its RAM Study.

Dallas (Vocus) May 4, 2010

Solomon Associates, the leading performance improvement company for the global energy industry, today announced that Al Poling has joined the company as project manager for the company’s International Study of Plant Reliability and Maintenance Effectiveness (RAM Study). He will report to David Bossung, executive vice president of the company.

A mechanical engineer with more than 25 years of experience as a maintenance and reliability professional, Poling has held plant and corporate leadership positions with Union Carbide Corporation, Rhone Poulenc, SCM Chemicals, Albemarle Corporation, Shell Chemical, and KRATON Polymers. Most recently, he served as technical director for the Society for Maintenance and Reliability Professionals (SMRP), where he managed the development and publication of maintenance and reliability metrics.

“Al has a strong understanding, earned over decades, of the variables that can affect plant maintenance and reliability for refiners and chemical manufacturers,” Bossung said. “We expect his efforts to enhance our study deliverables and improve the business performance of Solomon Associates’ clients.”

Poling holds a Bachelor of Science in mechanical engineering technology from Fairmont State University. He has been a Certified Maintenance & Reliability Professional (CMRP) since 2002.

Solomon Associates’ RAM Study is designed to help clients identify and quantify areas for improved maintenance performance. The study provides the most comprehensive set of reliability and maintenance performance benchmark targets and best practices assessments in the industry, delivering significant contributions to the performance improvement initiatives of Solomon Associates clients.

About Solomon Associates

Based in Dallas, HSB Solomon Associates LLC is the world’s leading performance improvement company for energy companies seeking to identify and close gaps in operational performance. Combining proven, patented methodologies with objective data analysis, and led by a team steeped in hands-on operational experience, Solomon Associates consistently helps clients with energy-intensive assets achieve greater efficiencies, enhanced reliability, and improved margins. Solomon Associates is part of HSB Group, Inc. To learn more about Solomon Associates, visit


Cathy Baradell        

(972) 235-3439        



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