Technology News All about technology


Avoid Confusion: A Knowledge of Supplier Agendas Mean Substantial Savings in IT and Telcom

(PRWEB) September 2, 2005

Convergence is a life changing event provided we can overcome our initial confusion as our traditional suppliers stake their claim in non traditional (to them) IT services.

The suppliers clearly have their own agenda’s but once you understand those agendas and can leverage off the various benefits each supplier gives to you. You should see significant productivity improvements as old ideas remerge and new ideas and alliances form. All indications are that IT services are a strongly growing market and a market fuelled by these new ideas.

IT convergence means that as a customer today you are now finding your traditional Telecommunication carriage providers selling you IT equipment and applications; and your IT equipment and application providers selling you telecommunication services. Traditional boundaries that existed between voice and data are being swept away and everyone is talking about IT convergence.

This is not a new story and those that have spoken with Cisco, NEC, Avaya, IBM or Nortel (to name only a few) would be aware of the claimed benefits of IT convergence to maximise your usage of your current infrastructure or applications. Each will claim to have a unique solution, however there stories are surprisingly similar and each is clearly after expanding their share of your “wallet”.

This is simply because IT convergence means to them accessing a share of the total IT & Telecommunications wallet that they were not able to access in the past. However often to the buyer IT convergence is confused the benefits are often esoteric or poorly explained and it is easy to be caught up in the various agendas of the suppliers.

A current example is IP Telephony, where you have the traditional voice infrastructure providers protecting their customer base. They advocate the “safe and sure” approach of migrating your voice environment to IP. While the IT and network vendors approach voice as an application advocating voice “call servers” and a big bang approach of integrating voice services with IT.

Both approaches will meet particular user requirements; however it is easy to get caught up in the agenda of the various providers in the market.

However what are the agendas? How do you make yourself aware of them?

The best description of the various agendas I have seen comes from IDC who categorises suppliers into three types. Those types are Network Centric, IT Centric and Equipment Centric, defined as follows:

Network Centric: this category comprises the network operators that have offerings beyond the typical access and transport component; network provisioning, configuration and monitoring. They are often building capabilities to migrate and install next generation services.

IT Centric: the category encompasses the IT vendors with data centres capabilities including server hardware and operating system, Web applications and databases. They often bundle solutions with application implementation services and application management and monitoring.

Equipment Centric: this segment includes the equipment side of the convergence supply chain, with provision of LAN/WAN routers and switches, IP PBX, IP Phones and also sometimes maintenance, network readiness assessment.

In the past a customer who had an application requirement would go to their traditional IT vendor or if they wanted equipment they would go to their equipment provider. Those clear cut deliverables from suppliers are disappearing with each supplier vying for a greater share of their customer’s “wallet” and driving for a greater share of the IT services market.

It is interesting to note that each supplier is coming from their position of strength today and leveraging the strength and relationships in their customer base to break into non traditional (for them) areas of IT services.

From a marketing perspective access to adjunct IT services is the low hanging fruit. This means as a carrier managing customer networks and moving the telecommunications “cloud” to the desk top port makes logical sense. However in Australia with Telstra’s acquisition of KAZ, Optus and NCS (Singapore National Computing Systems) and Telecom New Zealand’s acquisition of Gen-I, there is a clear move from the Telecommunication companies to own the end to end IT services market including the applications.

From general research this appears to be a global trend especially in the UK, Europe and North America and Asia is not too far behind. Gartner recently (3/5/2005) published Asia/Pacific’s IT services market revenue growth at 12.4%, which outperformed the global market growth rate for 2 straight years. In the light of this type of growth it is obvious that this market represents an attractive area of growth for companies especially the Telecommunication companies who have been stuck at single digit growth for a number of years

All this means that following the initial confusion and the struggling with the various supplier agendas you should see IT service prices drop across the board. Each supplier will be using there business model to full advantage. Telecommunication companies cross subsidising and bundling their service elements. Application pricing erode with shared services and new technologies such as IBM “On Demand” services reducing CPU cost and storage. Equipment suppliers marginalising the cost of equipment to gain a greater share of the surrounding service elements and push for annuity revenues.

For those that have been in the IT and T industry of 20 years or more we have seen all this before with bureau services of the 80s and CPU time sharing of the 70s.

However with the global economy and the drive to maximise productivity, the re-emergence of old ideas and the creation of new ideas and alliances will, I believe, accelerate. So provided we can overcome the initial buyer confusion IT Convergence has the potential to drive significant synergies and efficiencies into business processes and deliver even greater quality of life.

About the Author:

Craig Price is the Managing Director of BITTS Pty Limited, He has over 22 years expereince in both IT and Telecommunications and today through his company provides consultancy, provisional services for customers and vendors in ICT.

# # #


Free WhatTheyThink Study and Podcast Explain What the Apple iPad and Tablet Computing Mean for the Commercial Printing Industry

Free WhatTheyThink Study and Podcast Explain What the Apple iPad and Tablet Computing Mean for the Commercial Printing Industry

Lexington, KY (PRWEB) February 15, 2011

WhatTheyThink, the leading news and information portal for the graphic communication industry announces a new study that explores the impact of the Apple iPad on traditional content dissemination. More than 14 million units of Apple’s iPad tablet computer have been sold since its release in April 2010. Nearly two-thirds of Fortune 100 companies have some sort of iPad pilot or deployment program in place, according to InformationWeek magazine. Deloitte has forecast that 10 million iPads will be bought by businesses in 2011. And this year, numerous tablet computing iPad competitors are coming to market. Already we have seen some intriguing applications:

    Some upscale restaurants are using them to replace wine lists.
    New York City’s Plaza Hotel now features an iPad in each room that lets guests order room service, schedule wake-up calls, check airline schedules and print boarding passes, and even control room lighting, heat and air conditioning.
    Auto companies like Mercedes are using custom iPad apps to replace leasing and insurance forms.
    Schools from kindergarten through high school are giving students iPads loaded with special apps in lieu of traditional textbooks.
    Customized applications for the iPad, easy and relatively inexpensive to develop and maintain, can replace many items that were once print’s domain.

All this has happened in less than a year—and there’s more to come!

WhatTheyThink, the leading news and information site for the graphic communications industry, announces the immediate availability of The iPad: What it Is, What It’s Not, and What it Means. This 114-page analysis and “guided tour,” is an easy-to-read introduction to not just the Apple iPad, but to the concept of the tablet computer itself. One section titled “8 Ways that the iPad Will Affect Print” looks at how the iPad and future tablet computers have the potential to displace print and paper in a wide variety of applications.

The study is unique in that most of it was written and edited using the iPad itself. “Although it still has its quirks and limitations, it was an effective writing experience,” said Richard Romano, the report’s author. “If the Adobe Creative Suite comes to the iPad, the entire soup-to-nuts report writing and production process can be done on a mobile device. We should learn from the skepticism that the printing business had about desktop publishing and the Internet of years ago. The iPad and other tablet computing devices that follow it, can also become content creation devices. They're not just convenient viewing devices. The iPad and tablets are the vanguard of new opportunities and serious challenges for print businesses of all sizes and all niches.”

(Note: Hear Richard Romano discuss his findings in a special WhatTheyThink free podcast

The report also includes estimates about the current and future adoption of the iPad, perspectives about how it is taking over the lives of its users. In 2010, a study of UK iPad users, 24% said it had already become their primary entertainment device; which was higher than television. A September 2010 survey of U.S. iPad enthusiasts found that 26% were “extremely interested” and 39% were “very interested” in receiving an iPad edition of the magazines they currently subscribe to in print.

The iPad: What it Is, What It’s Not, and What it Means was created for graphic communication professionals whether they are printers, publishers, graphic designers, or industry suppliers. It is available for online purchase at the WhatTheyThink eStore in PDF format (

Editor’s Note...

Additional information about WhatTheyThink reports is available for editorial purposes. Please make inquiries directly to Cary Sherburne at 603-430-5463 or cary(at)whattheythink(dot)com, or visit

About WhatTheyThink...

WhatTheyThink comprises the largest graphic arts community in the print industry. Started in March 2000, provides daily news, interviews, research, and many more resources to our members. Our goal is to provide unbiased, real-time market intelligence to print and publishing executives.

All brand names, trademarks, and registered trademarks are the property of their respective owners.

Press/Business/Sales Contact…

Cary Sherburne


T: 603-430-5463

E: cary(at)whattheythink(dot)com



Vocus©Copyright 1997-

, Vocus PRW Holdings, LLC.
Vocus, PRWeb, and Publicity Wire are trademarks or registered trademarks of Vocus, Inc. or Vocus PRW Holdings, LLC.

Page 1 of 11