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26Feb/140

Horizon DataSys Announces New iPhone and Android App to Enhance Social Engagement and Customer Support


Blaine, WA (PRWEB) January 07, 2014

Horizon DataSys today unveiled a new mobile app that delivers the latest company news and its software developments. This new Horizon DataSys (HDS) Forum app gives users a new means of engaging with its online community and its staff even when they’re away from their PCs. This app is available from the App Store on Apple devices and from Google Play for Android devices.

Horizon DataSys had in 2013 expanded their customer support channels by extended their business hours, began offering international calling numbers, revamped their IM chat module, overhauled their community forum, added a more responsive support portal, and redoubled their efforts into social media (Facebook, Twitter, Linkedin, Google+, Spiceworks, YouTube, et cetra). One of the most active conversation threads in 2013 on the community forum was the discussion on how RollBack Rx has proven to be the most effective Cryptolocker ransomware removal utility available today. Horizon DataSys learned of RollBack’s ability to prevent Cryptolocker infections directly from its online users.

These new engagement channels are a direct response to the increased volume of inquiries associated with the latest releases of RollBack Rx and Drive Vaccine updated to work with Microsoft Surface Pro and Windows 8.1.

Horizon DataSys' flagship product RollBack Rx v10.2 is quickly becoming an indispensable add-on tool for Windows 8 systems. RollBack Rx completely integrates with Windows to allow for the fastest and most reliable backup and recovery software available today. RollBack Rx ("the instant PC time-machine") replaces Windows System Restore (and also Windows 8's Refresh and Reset options) with a more robust recovery capability. It empowers users to create super-fast backups (or “snapshots”) of their entire system and to effect a complete harddrive restoration back to any one of these thousands of snapshots or just data recovery of specific files or folders. RollBack Rx is also a much more efficient system restore solution than Windows built-in System Restore since it allows for more, each snapshot uses less than 1% of the harddisk capacity, and allows users to determine the system resources used and the frequency of the snapshot-taking.

Drive Vaccine v10.2, the leading non-restrictive technology for education, is designed to simplify the management of public access computers with multiple users by auto-restoring these machines back to an IT administrator-defined pristine state (or "baseline"). Drive Vaccine seamlessly returns these public access computers back to the baseline settings once one user has ended their session so that the next user is presented with a fresh baseline. Returning to this baseline discards all unwanted user changes: including erased files, installed software, infections (viruses, spyware, cookies, adware, etc.), and altered icons. But Drive Vaccine also offers unique industry-leading capabilities to retain desired changes by allowing network admins to update this pre-set baseline to incorporate the latest Windows and program updates without having to turn the protection "off" and by permitting the restoration of an earlier baseline in case of an undesired baseline update. Drive Vaccine is the ideal alternative for Windows SteadyState. This technology is being used in an increasing number of schools, libraries, airports, hotels, community centers, museums, kiosk stands, conference centers, and other shared computing environments.

Lyle Patel, the President, explained that Horizon DataSys' objective has always been to offer its customers the tools they need to maximize the availability of their resources and to streamline their IT operations. Ensuring that clients get their endpoint systems and servers back up and running quickly after any PC-related problems. Patel also noted that, "This also means that if there's any issue with our own software we don’t want to be the bottleneck in your streamlined IT operations. So we’ve committed ourselves to respect our customers' valuable time by reducing the turn-over times from when a servicedesk ticket is submitted to us and our techs have successfully resolved it to your satisfaction."

Jester Santos, Customer Service Manager, added that, "Our goal for 2014 is to be more accessible. Some people don't like making phone calls, some prefer to chat using IM, and others email, and so forth. We want to accommodate their preferred method of contact. They can even send us snail mail if they like." And a key part of this envisioned better user experience is the shortest possible ticket turnover times for customer service, sales, and technical support requests.

According to Santos, the main objective for the coming year is to offer seamless engagement with customers by facilitating a multi-channel communication platform through chats, email, webinars, phone conversations, blogs, forums, and so forth. We strive to exceed customer expectations in quality, delivery, reliability, and service as we build a productive relationship based on exceptional customer satisfaction. The new Horizon DataSys (HDS) Community Forum mobile app should allow customers to keep up with the latest news and developments. Customers can even submit questions to the Horizon DataSys Community and should get a response back that they can receive on their smart phones.

Horizon DataSys has relied on their community of loyal users to spread product awareness. In fact, Patel attributed the greater part of the rise in adoption rates for RollBack Rx and Drive Vaccine directly to personal recommendations. Patel: "We want to deepen further customer engagement through an overall positive customer experience that customers share with their friends and family." So, in addition to personal recommendations, Patel also divulged that they're working on harnessing crowd-sourcing in order to offer new language translations, spread news of special promotions, to do beta version testing, and other improvements that customers have themselves offered their assistance toward. “We value our customers' ideas and suggestions. We want to offer them platforms to express this feedback and suggestions,” he said. “We already have the best-in-class instant backup and recovery solutions based on state-of-the-art technology but we just need to spread the word.”

About Horizon DataSys:

Horizon DataSys Corporation is a privately held software company headquartered in Blaine, Washington which develops, publishes, and distributes branded computer software applications specializing in end-point PC management, OS integrity, and instant restore.







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18Feb/140

BearCom Opens Network Operations Center to Offer Continuous Monitoring of Customer Communications Systems


Dallas, TX (PRWEB) December 19, 2013

BearCom, a nationwide provider of wireless communications equipment and solutions, today announced the opening of its Network Operations Center (NOC), which can alert BearCom’s enterprise customers to problems with their digital communications systems and help them optimize those systems for maximum efficiency.

“Wireless communications systems are vital to the safe operation of all kinds of business and governmental organizations,” said BearCom President & CEO Jerry Denham. “These systems can not only save money, they can save lives.” Denham added, “It was with this in mind that we created our new Network Operations Center to monitor our customers’ systems.”

Modern two-way radios rely on base stations and repeaters to relay voice communications from one radio to the others. If these pieces of the infrastructure develop problems, the operation of the entire system can be compromised. In a typical on-site service call, a technician connects a computer to the system and uses special software to conduct an assessment.

“With the NOC, we can offer what we call Constant Service Presence to detect any issues, evaluate problems, and even dispatch technicians if that’s warranted,” Denham said. “We’re already using Constant Service Presence to help monitor systems we’ve built for customers who look to us for two-way radio rentals, and we look forward to offering this unique service to more of our customers around the country.” The BearCom NOC can monitor customers’ Motorola MOTOTRBO systems around the clock and provide system diagnostics, real-time visibility, and proactive response to any issues that arise. Alarms are transmitted by e-mail for resolution, which can be accomplished by BearCom or by technicians on-site.

“Using the NOC allows us to collect metrics on such things as repeater health, network latency, and channel efficiencies,” said Ian Torok, Director of Technical Services at BearCom. “Not only can we detect problems, the NOC gives us the visibility to optimize systems in a way that maximizes efficiency.”

Torok noted that to open the NOC, BearCom invested not just in the software that assists in the monitoring, but in augmenting the company’s own information technology infrastructure to make certain that a secure network connection is always available. “The most important benefit of our new Network Operations Center is the peace of mind it will give our customers,” he said. “They no longer have to determine outages and report them. We know about any problems, and we know about them early. Since these kinds of issues typically escalate over time, it’s important to be made aware of them as soon as they arise.”

Constant Service Presence can be added to BearCom’s existing services or arranged along with dispatched repair services as part of a service-level agreement.

About BearCom

BearCom provides a broad line of high-performance wireless communications products, services, and complete mobility solutions. Founded in 1981, BearCom is America's only nationwide dealer and integrator of wireless communications equipment, serves customers from 26 branch offices located throughout the U.S., has several affiliated offices around the world, and employs approximately 400 people. BearCom is headquartered in the Dallas, Texas area. For more information, visit http://www.BearCom.com.







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18Feb/140

Jordan Lawrence Featured on Rackstories,The Rackspace Customer Culture Portal


St. Louis, MO (PRWEB) December 18, 2013

Jordan Lawrence is excited to announce its inclusion on Rackstories, where Rackspace highlights Jordan Lawrence’s successes helping companies of all sizes comply with records retention and privacy laws while reducing their information management costs and risks.

Companies rely on Jordan Lawrence to develop corporate retention schedules, create governance and retention rules for electronic systems including Microsoft SharePoint, and consistently enforce records management policies. And Jordan Lawrence relies on Rackspace to deliver their unique SaaS services to customers worldwide in an environment that meets stringent security and compliance standards.

“Today, every company, public or private, large or small, is facing three significant challenges: Complying with records retention and privacy regulations, skyrocketing costs of discovery during government investigations or litigation, and the expense of retaining records and information. Our partnership with Rackspace makes it possible for us to deliver our solutions to these challenges cost effectively to any company anywhere in the world,” says Marty Hansen, Jordan Lawrence’s EVP of Technology.

John McKenna, Editor in Chief of Rackstories said “Innovative companies like Jordan Lawrence are leveraging Rackspace to revolutionize their industries. We’re pleased to have them as a valued customer and be able to tell their story, inspiring others inside Rackstories.”

About Jordan Lawrence

For over 25 years, Jordan Lawrence has worked with the world’s premier companies to develop and implement records management programs that work. Jordan Lawrence provides proven, fast and affordable services that help any company meet current and ever changing legal and business requirements related to records management and information governance.

About Rackspace

Rackspace® is the global leader in hybrid cloud computing and founder of OpenStack®, the open-source operating system for the cloud. Rackstories is an on-demand, ready to use global customer culture portal that is fully integrated with Rackspace.com.







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8Feb/140

Bluenose Analytics Secures $10M to Help Businesses Reduce Customer Churn & Drive Revenue


San Francisco, CA (PRWEB) December 11, 2013

Bluenose Analytics today announced it has secured $ 10 million in venture funding from The Social+Capital Partnership and Norwest Venture Partners (NVP). The funding includes a two million dollar seed investment led by The Social+Capital Partnership and an eight million dollar Series A led by NVP.

With a successful beta launch earlier this year, Bluenose will leverage the investment to continue expanding the capabilities of its platform, including deepening its predictive analytics. Bluenose is also deepening its executive team with thought leaders to drive content focused on customer retention best practices.

“For companies with recurring revenue models, customer churn is the number one threat to success and sustainability,” said Jeffrey M. Kaplan, managing director of THINKstrategies, Inc. and founder of the Cloud Computing Showplace. “Businesses need a powerful analytics platform to make the most of the growing amount of data they can collect about their customer base and turn it into additional revenue-generating outcomes.”

Built from the ground up by software-as-a-service experts, the Bluenose Analytics platform helps companies identify customer issues early, including the drivers of churn. By combining business intelligence and automated customer engagement, Bluenose pinpoints at-risk customers and opportunities to up-sell at every stage in the lifecycle.

“We invested in Bluenose early on – when it was Don, Todd, and a value proposition that resonated with us,” said Mamoon Hamid, general partner at The Social+Capital Partnership. “One of the biggest challenges that businesses face is identifying at-risk customers who are likely to churn versus happy customers who are likely to buy more. Bluenose is addressing this opportunity by providing actionable insights to businesses so they can further delight their customers with the right products and features.”

“With an impressive team and deep analytics expertise, Bluenose is the company to help businesses finally realize the power of big data for improving and retaining customer relationships,” said Matthew Howard, managing partner, NVP. "This investment reinforces our continued focus on cloud-based technologies that drive better business practices and more opportunities for growth.”

“Bluenose is in a very unique position, thanks to the support of two of the most successful and forward-thinking SaaS investors in the industry,” said Don MacLennan, founder and CEO of Bluenose Analytics. “NVP and Social+Capital have a record of working with innovators who have changed an industry landscape - which is exactly what Bluenose intends to do for customer analytics.”

With this investment, Mamoon Hamid and Matthew Howard have joined the Bluenose Analytics board of directors.

About The Social+Capital Partnership

The Social+Capital Partnership ("Social Capital") is a partnership of philanthropists, technologists and capitalists utilizing venture capital as a force to create value and change on a global scale. The Partnership is based in Palo Alto, California and is on the web at s23p.com.

About Norwest Venture Partners

Norwest Venture Partners (NVP) is a multi-stage venture capital and growth equity investment firm that has partnered with entrepreneurs to build great businesses for more than 50 years. The firm manages over $ 3.7 billion in capital and has funded more than 500 companies since inception. Headquartered in Palo Alto, Calif., NVP has subsidiaries in Mumbai and Bengaluru, India and Herzelia, Israel. NVP makes early to late-stage venture and growth equity investments across a wide range of sectors including: technology, information services, business services, financial services, consumer products/services and healthcare. For more information, please visit http://www.nvp.com. Follow NVP on Twitter @NorwestVP

About Bluenose Analytics

Bluenose provides a customer success platform for software-as-a-service businesses to increase revenue, using predictive analytics to engage at-risk customers and identify drivers of churn. For more information, visit http://www.bluenose.com.







11Jan/140

Importance of Casino Customer Service During Intensely Competitive Times Explored in Newsletter By Robinson & Associates, Inc.


Boise, Idaho (PRWEB) September 05, 2013

Casino customer service and the importance of its role during these times of intense competition in the gaming industry is explored in this week’s edition of “Casino Customer Service Solutions, Tactics and More,” Robinson & Associates, Inc., announced today.

Those interested in receiving this week’s edition and future issues should contact Robinson & Associates at lbaird(at)raresults(dot)com or call 208-991-2037. They also may subscribe to the newsletter by clicking here.

“Casino Customer Service Solutions, Tactics and More” curates links to online articles, news releases, videos, graphics and more and presents them in a format that makes it easy for readers to review and then click for more information.

About Robinson & Associates, Inc.

Martin R. Baird is a casino consultant and chief executive officer of Robinson & Associates, Inc. For 20 years, Robinson & Associates has been dedicated to helping casinos improve their guest service so they can compete and generate future growth and profitability. A Boise, Idaho-based casino consulting firm to the global gaming industry, Robinson & Associates is the world leader in casino guest experience measurement, management and improvement. Recently, it announced Simply Share, a real-time customer feedback platform that makes it fast and easy for casino customers to share their experience directly with casinos instead of posting comments online at social media sites.

For more information, visit the company’s Web site at http://casinocustomerservice.com/train_areas.htm or contact Lydia Baird, director of business development, at 208-991-2037 or lbaird(at)raresults(dot)com. Read about a variety of topics at Martin Baird’s blog at http://casinocustomerservice.com/casino_news.htm/, including casino-related articles, casino customer service training, mystery shopping, casino reputation measurement, casino training, service gap analysis and more. Robinson & Associates is a member of the Casino Management Association and an associate member of the National Indian Gaming Association.

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3Jan/140

Competing on AMCs The Pitch: FunctionFox Customer Bee-line Communications Inc.


Victoria, BC (PRWEB) August 31, 2013

On September 12th at 10pm Central, FunctionFox customer Bee-line Communications Inc. will appear on AMCs unscripted television series The Pitch, a series that features some of North Americas top creative ad agencies in head-to-head competition to win new advertising accounts.

Bee-line is a global strategic marketing communications agency headquartered just outside Chicago. They have been using FunctionFox since 2010, and have come to rely on it. I couldnt run my business without it, says Stacey McClenathan, Bee-line founder and owner.

FunctionFox let us predict how participation in the show would affect our business, says McClenathan, We can track and predict productivity very accurately, so we were sure we would be able to scale up very quickly, and the solid historical data from FunctionFox, gave us confidence that we could handle current clients and new business, as well as taking on such a huge challenge.

Every FunctionFox customer has challenges and opportunities, says Corina Ludwig, president of FunctionFox, Because we come from an agency background ourselves, we understand what creative companies need and work with them as partners. FunctionFox gives customers of all sizes the power and knowledge they need to succeed.

To find out more about Bee-line, visit http://www.beecommunications.com/.

About FunctionFox

FunctionFox is the leading provider of time and project tracking software for small creative companies. TimeFox, its web-based timesheet and project management software, is the number one ranked time-tracking system in North America. Graphic design, advertising, communications, marketing, multimedia, public relations, and interactive firms all choose TimeFox as their web-based time and project management application. TimeFox is currently used by thousands of customers in Canada, the US, Europe, Asia, Australia and New Zealand.

For more information or to try a free demo of the product, please visit http://www.functionfox.com.







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8Oct/130

Customer Support Page Improvements Boost Payroll Software Downloads at Halfpricesoft.com


Chicago, IL (PRWEB) June 21, 2013

EzPaycheck payroll software helps customers process payroll tasks easily, quickly and accurately. To serve our valuable customers better, halfpricesoft.com updated payroll software related pages and faq pages. They also added a quick start guide for potential customers which will allow for ease of use and convenience among all new and current clientele.

For example, many site visitors refer to federal tax tables to calculate payroll tax withholdings manually or compare the results against payroll software. However, many people have to contact payroll software support team to ask how to use the tax tables correctly. Halfpricesoft.com developers added step by step guide and samples online for customer convenience.

These improvements benefit both customers and halfpricesoft.com. The payroll software customer support team reported they got less support requests for such questions related to federal tax calculations recently. And Google analytics data also shows that these new pages attract more visitors and boost ezPaycheck payroll software downloads.

Customer satisfaction is our top priority. We are happy ezPaycheck payroll software will help more customers spend less time on tax calculations and more time on their growing business, said Dr. Ge, the founder of halfpricesoft.com.

Designed with ease-of-use in mind, ezPaycheck payroll software speeds up payroll tax calculations, paycheck printing and tax form filing. Small businesses will appreciate the unique features in the latest release of ezPaycheck payroll software:


Supports daily, weekly, biweekly, semimonthly and monthly payroll periods. Features report functions, print functions, and pay stub functions

Easily calculates differential pay

Prints miscellaneous checks as well as payroll calculation checks

Prints payroll checks on blank computer checks or preprinted checks

Automatically calculates Federal Withholding Tax, Social Security, Medicare Tax and Employer Unemployment Taxes

Includes built-in tax tables for all 50 states and the District of Columbia

Creates and maintains payrolls for multiple companies, and does it simultaneously

Prints Tax Forms 940, 941, W-2 and W-3

Supports multiple accounts at no additional charge

Supports network access

Priced at $ 89 for new customers ($ 59 for 2012 customers), ezPaycheck payroll software is affordable for any size business. To start the no obligation 30-day test drive today, please visit http://www.halfpricesoft.com/index.asp.

About Halfpricesoft.com

Founded in 2003, Halfpricesoft.com has established itself as a leader in meeting and exceeding the software needs of small businesses in US. The softwares graphical interface guides customers step-by-step through setting up employee information, setting up tax options, calculating payroll - including calculation of federal, state and local taxes; deductions for Medicare, insurance and 401(k) plans; and printing paychecks & tax forms.







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3Oct/130

Payroll Check Software: Multiple Reports for Customer Convenience with EzPaycheck Software


Cleveland, OH (PRWEB) August 22, 2013

New features in EzPaycheck payroll software from Halfpricesoft.com include multiple reporting options that make this already easy to utilize paycheck software ideally suited for customers running a small to midsized business. Customers can now run a variety of detailed and summarized reports, export data, or just view lists for informational and tax reporting purposes.

Updates to our small business payroll software includes more flexible report options in ezPaycheck, that will allow customers run the business with peace of mind, said Dr. Ge, the founder of halfpricesoft.com.

Customers seeking a way to simplify payroll processing with more accuracy can go online to http://www.halfpricesoft.com/payroll_software_download.asp and download the payroll accounting software. The download includes the full version of the paycheck software along with a sample database. The sample database allows new customers to try all of ezPaychecks exciting features, including the intuitive graphical interface, without wasting time entering data.

Small businesses will appreciate the unique features in the latest release of ezPaycheck payroll software:


Supports daily, weekly, biweekly, semimonthly and monthly payroll periods. Features report functions, print functions, and pay stub functions
Easily calculates differential pay
Prints miscellaneous checks as well as payroll calculation checks
Prints payroll checks on blank computer checks or preprinted checks
Automatically calculates Federal Withholding Tax, Social Security, Medicare Tax and Employer Unemployment Taxes
-Includes built-in tax tables for all 50 states and the District of Columbia

Creates and maintains payrolls for multiple companies, and does it simultaneously
Prints Tax Forms 940, 941, W-2 and W-3
-Supports multiple accounts at no additional charge

-Supports network access

Priced at $ 89 for new customers ($ 59 for 2012 customers), ezPaycheck payroll tax solution is affordable for any size business. To start the no obligation 30-day test drive today, please visit http://www.halfpricesoft.com/index.asp .

About Halfpricesoft.com

Founded in 2003, Halfpricesoft.com has established itself as a leader in meeting and exceeding the software requirements of small businesses around the world. Offering payroll software, employee attendance tracking software, check writing/printing software, W2 software, 1099 software and ezACH deposit software. It continues to grow in the philosophy that small business owners deserve affordable, user friendly, and totally risk-free software.







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22Sep/130

Reduce the Cost of Delivering Exceptional Customer Service with the Latest Edition of Enghouse Interactive Communications Portal


Phoenix, AZ (PRWEB) June 04, 2013

Enghouse Interactive, developer of the most comprehensive portfolio of interaction management solutions, announces the release of Communications Portal v9.0 (formerly Syntellect Communications Portal / Envox Communications Development Platform). A continuing evolution of the customer self-service experience, the latest release of this industry-leading IVR platform offers new features and improved performance and density, empowering organizations to create dynamic and flexible automated voice solutions that improve customer engagement and reduce the overall cost of delivering an exceptional customer experience.

Development enhancements to Enghouse Interactive Communications Portal v9.0 include:


Multi-Engine Architecture: The ability to partition channels into multiple processes instead of a single engine, increasing the scalability, reliability and resiliency with a 2X increase in performance and density.
Call Reconnect: Enables an automatic engine restart based on a pre-defined schedule or specific conditions with all telephone connections maintained and no lost calls.
VoiceXML Studio: A graphical development environment that is used as an alternative to writing code is now a component of Communications Portal.
Enhanced Console Security: Strength control meter displays the quality of the password entered and enforces new password strength requirements.
Development Environment Enhancements and Updates: Enhanced support for CCXML 1.0, redundant ASR servers, resource pooling and dynamic ASR allocations, et al.

Enghouse Interactive is committed to helping our users improve customer engagement while reducing the cost of those interactions. Communications Portal v9.0 provides a robust, standards-based voice and messaging application platform that enables more rapid development and deployment of dynamic self-service applications that help us deliver on that commitment, said J.R. Sloan, product director, Enghouse Interactive. To align our vast portfolio of offerings towards a common Enghouse Interactive brand, Communications Portal will be rebranded in the v9.0 release from its current nomenclature of Syntellect Communication Portal.

Enghouse Interactive Communications Portal is an open, standards-based platform with integrated application development and management components that significantly reduce the time, cost and complexity of deploying voice and IP communications solutions. Beyond traditional IVR, Communications Portal combines the industrys most complete support for IP communication, including voice, video, SMS, and email messaging with comprehensive support for traditional voice communication.

To learn more or schedule a Communications Portal demo, please visit http://www.enghouseinteractive.com.

About Enghouse Interactive

Enghouse Interactive delivers technology and expertise to maximize the value of every customer interaction. The Company develops the most comprehensive portfolio of interaction management solutions. Core technologies include contact center, attendant console, IVR and call recording solutions that support any telephony environment, on-premise or in the cloud. Enghouse Interactive has thousands of customers worldwide, supported by a global network of partners and more than 700 dedicated staff across the companys international operations.

Enghouse Interactive is a subsidiary of Enghouse Systems Limited, a software and services company traded on the Toronto Stock Exchange (TSX) under the symbol "ESL." Founded in 1984, Enghouse Systems is a consistently profitable company, which has grown both organically and through the acquisition of well-regarded specialists including Arc, CosmoCom, Datapulse, Syntellect, Telrex, Trio and Zeacom. Learn more at http://www.enghouseinteractive.com.

Contact Information:

Bruce Petillo

Enghouse Interactive

phone: 602.789.2755

bpetillo(at)enghouse(dot)com







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23Jul/130

Keynote Speaker Micah Solomon, Customer Service Author, Expert, and Consultant, Introduces New “Keynote Plus” Option That Goes Beyond Standard Keynote Speaker Format


Seattle, WA (PRWEB) May 20, 2013

Heading into a busy conference and event season, Micah Solomon, one of today's leading business keynote speakers, authors, experts, and consultants on customer service and the customer experience, announces the addition to his keynote speech offerings of a new option: a "keynote plus" extended master class option for groups and events wanting more material and interaction than are included in the traditional keynote speaker format Solomon traditionally uses to kick off or bookend an event.

Micah Solomon offers keynote speaking and the new "keynote plus" extended master class in the U.S. and throughout the Americas, Europe, Asia, Africa, and Australia to the following industries, among others:

The Automotive Industry Banking & Financial Services Insurance Law Firms The Building Trades B2B & Manufacturing Healthcare Not-for-Profits Death Care Technology & IT Event Staging Hospitality: Hotels, Foodservice, Spas, and Resorts Retail Communications The Travel Industry Real Estate People with Disabilities

Solomons four powerful keynote speeches for businesses looking to grow and prosper with today's new breed of customers are now available in both the standard 60-minute keynote format, and in the extended (2-hour) Keynote Plus master class format.

In his High-Tech, High-Touch Customer Service" presentation, based on his latest bestseller by that name, Micah Solomon explains how to build customers for life in this age of social media, self-service, global competition, and endless distractions. This keynote Includes hands-on experience, best practices, and culture-building insight from Apple, Google, The Ritz-Carlton, Zappos, Four Seasons, and more.

In his "Marketing on a Digital Island" presentation, Solomon explains how to harvest the value of customer loyalty in a world where everyone knows everyone--online and off. Solomon explains why old-style marketing has lost much of its power, and instructs conference and company participants how to take advantage of the connectivity revolution and spark a great conversation about your brand in the digitally connected world.

In his classic presentation, "Exceptional Service, Exceptional Profit," Micah reveals the secrets of building a truly Five-Star Customer Service organization. This keynote includes the classic tenets delivered in a very practical manner of hospitality, service, and building a culture to support them based on the #1 bestselling book Micah wrote in collaboration with the creators of the modern-day Ritz-Carlton.

Finally, Solomon is now offering his unique "The Heart of Hospitality" conference presentation, covering the past, present and future of delivering extraordinary guest service in the hospitality industry, including hotels, resorts, restaurants and others in foodservice, and spas, as well as the travel industry.

Solomon also offers customized content designed to match the specific needs of an event or organization. And all presentation topics are also available in extended form, as a half-day, interactive workshop. Micah Solomon travels worldwide as well as throughout the United States to give business keynote speeches and workshops.

About Micah Solomon

Micah Solomon was recently named a new guru of customer service excellence by the Financial Post. His latest business bestseller, "High-Tech, High-Touch Customer Service," as well as his perennial bestseller, "Exceptional Service, Exceptional Profit" (a collaboration with the creators of the modern-day Ritz-Carlton), have won multiple awards. His expertise has been featured in Inc. Magazine, Bloomberg BusinessWeek, CNBC, Forbes, and the Harvard Business Review. He also helms the online College of the Customer.

As the lead customer service consultant and customer loyalty consultant at Four Aces, Inc., Micah Solomon specializes in helping companies, governmental agencies, and other other organizations build customer service initiatives and customer loyalty transformations that provide both immediate results in today's challenging business environment and significant sustainability over time.

As a keynote speaker, Micah Solomon's uniquely inspiring and humorous keynote speeches on customer service and customer loyalty convey his passion for everything that makes a business great, delivered in his famously relaxed and friendly 21st-century speaking style. Micah is legendary for engaging his audiences through his sincerity, his genuine passion for his clients success, and his unique visual presentation style - no stock photos here, just real life examples.

An entrepreneur and business leader himself, Micah used the techniques he speaks about to build his company from a one-man home operation into a market leader in the manufacturing and independent entertainment fielda story well known to readers of FastCompany and Seth Godins marketing bestseller Purple Cow. Micah was also an early investor in the Apple-related speech recognition technology behind Apples Siri.

For more information, please contact Four Aces Inc: info(at)micahsolomon(dot)com, 484-343-5881







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