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BearCom Opens Network Operations Center to Offer Continuous Monitoring of Customer Communications Systems

Dallas, TX (PRWEB) December 19, 2013

BearCom, a nationwide provider of wireless communications equipment and solutions, today announced the opening of its Network Operations Center (NOC), which can alert BearCom’s enterprise customers to problems with their digital communications systems and help them optimize those systems for maximum efficiency.

“Wireless communications systems are vital to the safe operation of all kinds of business and governmental organizations,” said BearCom President & CEO Jerry Denham. “These systems can not only save money, they can save lives.” Denham added, “It was with this in mind that we created our new Network Operations Center to monitor our customers’ systems.”

Modern two-way radios rely on base stations and repeaters to relay voice communications from one radio to the others. If these pieces of the infrastructure develop problems, the operation of the entire system can be compromised. In a typical on-site service call, a technician connects a computer to the system and uses special software to conduct an assessment.

“With the NOC, we can offer what we call Constant Service Presence to detect any issues, evaluate problems, and even dispatch technicians if that’s warranted,” Denham said. “We’re already using Constant Service Presence to help monitor systems we’ve built for customers who look to us for two-way radio rentals, and we look forward to offering this unique service to more of our customers around the country.” The BearCom NOC can monitor customers’ Motorola MOTOTRBO systems around the clock and provide system diagnostics, real-time visibility, and proactive response to any issues that arise. Alarms are transmitted by e-mail for resolution, which can be accomplished by BearCom or by technicians on-site.

“Using the NOC allows us to collect metrics on such things as repeater health, network latency, and channel efficiencies,” said Ian Torok, Director of Technical Services at BearCom. “Not only can we detect problems, the NOC gives us the visibility to optimize systems in a way that maximizes efficiency.”

Torok noted that to open the NOC, BearCom invested not just in the software that assists in the monitoring, but in augmenting the company’s own information technology infrastructure to make certain that a secure network connection is always available. “The most important benefit of our new Network Operations Center is the peace of mind it will give our customers,” he said. “They no longer have to determine outages and report them. We know about any problems, and we know about them early. Since these kinds of issues typically escalate over time, it’s important to be made aware of them as soon as they arise.”

Constant Service Presence can be added to BearCom’s existing services or arranged along with dispatched repair services as part of a service-level agreement.

About BearCom

BearCom provides a broad line of high-performance wireless communications products, services, and complete mobility solutions. Founded in 1981, BearCom is America's only nationwide dealer and integrator of wireless communications equipment, serves customers from 26 branch offices located throughout the U.S., has several affiliated offices around the world, and employs approximately 400 people. BearCom is headquartered in the Dallas, Texas area. For more information, visit

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Tipton Communications Tailors Magnet

Newark, Delaware (PRWEB) September 25, 2013

Tipton Communications, a fast-growing, full-service hospital certification, employee communications, and public relations agency serving health systems nationwide, will introduce its new Magnet® documentation services tailored to the new 2014 requirements at next week’s American Nurses Credentialing Center (ANCC) National Magnet Conference® in Orlando, Florida.

“While we continue to support hospitals submitting for Magnet designation under the 2008 requirements, we have customized our range of documentation and site visit preparation services to reflect the new 2014 requirements, and we are ready to help,” said Michelle Beuscher, director of hospital certification for Tipton Communications.

Tipton provides a full range of Magnet documentation solutions, from project management boot camps, to workshops for nurse writers, to Magnet writing, content review and editing support, to a customized website electronic submission solution. Tipton also helps hospitals and health systems to prepare for Magnet appraiser site visits.

Tipton will outline its Magnet documentation services to the more than 7,500 nurses and nursing executives from top hospitals attending the annual conference of the prestigious Magnet Recognition Program®. The conference is being held October 2 to 4, in the Orlando Convention Center.

“We provided support to more than 25 hospitals on the Magnet Journey® and we understand very well the challenges involved in demonstrating and describing the practices, outcomes and accomplishments that are required for a hospital to be Magnet designated,” said Dan Tipton, president. “We share best practices and our writing and editing support takes the pressure off nursing teams and their leaders during this critical phase of the designation process.”

Tipton Communications representatives will be available in booth number 1606 to discuss their services and the new 2014 requirements.

About Tipton Communications Group

Tipton Communications supports hospitals, healthcare systems and corporations across the nation with award-winning business communications, including Magnet designation support, employee communications, human resources communications, public relations, marketing communications, intranet and internet design and development, graphic design and strategic communications planning. For more information, please visit

Tipton Communications products and services are neither sponsored nor endorsed by the American Nurses Credentialing Center (ANCC). ANCC Magnet Recognition®, Magnet®, ANCC Magnet Conference® and Magnet Recognition Program®, are registered trademarks of the American Nurses Credentialing Center. All rights reserved.


Competing on AMCs The Pitch: FunctionFox Customer Bee-line Communications Inc.

Victoria, BC (PRWEB) August 31, 2013

On September 12th at 10pm Central, FunctionFox customer Bee-line Communications Inc. will appear on AMCs unscripted television series The Pitch, a series that features some of North Americas top creative ad agencies in head-to-head competition to win new advertising accounts.

Bee-line is a global strategic marketing communications agency headquartered just outside Chicago. They have been using FunctionFox since 2010, and have come to rely on it. I couldnt run my business without it, says Stacey McClenathan, Bee-line founder and owner.

FunctionFox let us predict how participation in the show would affect our business, says McClenathan, We can track and predict productivity very accurately, so we were sure we would be able to scale up very quickly, and the solid historical data from FunctionFox, gave us confidence that we could handle current clients and new business, as well as taking on such a huge challenge.

Every FunctionFox customer has challenges and opportunities, says Corina Ludwig, president of FunctionFox, Because we come from an agency background ourselves, we understand what creative companies need and work with them as partners. FunctionFox gives customers of all sizes the power and knowledge they need to succeed.

To find out more about Bee-line, visit

About FunctionFox

FunctionFox is the leading provider of time and project tracking software for small creative companies. TimeFox, its web-based timesheet and project management software, is the number one ranked time-tracking system in North America. Graphic design, advertising, communications, marketing, multimedia, public relations, and interactive firms all choose TimeFox as their web-based time and project management application. TimeFox is currently used by thousands of customers in Canada, the US, Europe, Asia, Australia and New Zealand.

For more information or to try a free demo of the product, please visit

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Parker Software Wins Communications Solutions Product of the Year Award

Stoke on Trent, UK (PRWEB) August 31, 2013

Parker Software announced today that WhosOn has received a Communications Solutions Product of the Year Award from TMC and the editors of INTERNET TELEPHONY and CUSTOMER magazines. One of TMCs most coveted awards, this honor was created to recognise companies that have created exceptionally innovative products and services that facilitate voice, data and video communications.

WhosOn is a leading live chat and customer engagement tool used by small, medium and enterprise businesses. Developed by Parker Software, WhosOn already serves over 7000 businesses around the world, helping them to engage better with their customers, improve the customer journey and, ultimately, develop long term relationships with them.

Stephen Parker, CEO at Parker Software, said about winning the award: "We are delighted to be recognised as the winners of the Communications Solution Product of the Year award by TMC. Our development team has been working hard to deliver a truly innovative and cutting edge solution to help businesses better engage with their customers. Our attention is now focused on the next version of WhosOn where we will deliver even more innovative features for our customers."

The products and services selected for the prestigious Communications Solutions Product of the Year Award represent some of the most exceptional innovations this industry has seen in quite some time, said Rich Tehrani, TMC CEO. It is my pleasure to recognise Parker Software with this honor as they have proven that they deserve to be considered to be among the industrys elite.

Winners of the Communications Solutions Product of the Year Award were announced this week via press release.

About Parker Software:

Parker Software makes customer engagement simple with WhosOn. As a leading Live Chat and Visitor Tracking solution, we are helping over 7,000 around the world to build better relationships with their customers. For further details visit

About TMC:

TMC is a global, integrated media company that supports clients' goals by building communities in print, online, and face to face. TMC publishes multiple magazines including Cloud Computing, M2M Evolution, Customer, and Internet Telephony. TMCnet is the leading source of news and articles for the communications and technology industries, and is read by as many as 1.5 million unique visitors monthly. TMC produces a variety of trade events, including ITEXPO, the world's leading B2B communications event, as well as industry events: 3D Printing Conference & Expo; Asterisk World; AstriCon; (CVx) ChannelVision Expo; Cloud4SMB Expo; DevCon5 - HTML5 & Mobile App Developers Conference; M2M Evolution Conference & Expo; Mobile Commerce Zone Conference & Expo; SecureIT; StartupCamp; Super Wi-Fi Summit; SIP Trunking-Unified Communications Seminars; Wearable Tech Conference & Expo; WebRTC Conference & Expo; and more. Visit TMC Events for additional information.

Media Contacts:

Parker Software Contacts:

Howard Williams

Marketing Manager


01782 822577

Jim Buchanan

PR Consultant


07725 257194

TMC Contact:

Drew Stoga

Marketing Manager

203-852-6800, ext. 175


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New Encryption Software from Protexx Allows for up to 2048-bit Encryption for Network Data Communications

Boca Raton, FL (PRWEB) October 12, 2005

Wireless and wired Internet users from private individuals to major corporations now have the ability to encrypt their e-mail and data transmissions in a secured environment instantly.

As almost every industry and millions of individuals struggle with identity theft and information protection problems, Protexx Encryption Softwares ability to totally protect against unauthorized access and transmissions, adds the ultimate security level for businesses wishing to achieve total security solutions for their data management. Protexx securely encrypts data transmissions to and from inter and Intranet platforms.

The integration of digital signatures through Protexxs partner NXCONN allows us to act as a Certificate Authority from their secure server in Plainview, New York eliminating the use of pins and passwords. NXCONN a premier provider of broadband services, who hosts the NOC, (Network Operation Center) provides the technical support for Protexxs growing list of clients. Secure Information Technology Highway (S.I.T.H.) is Protexx's next generation VPN technology, which provides the maximum available level of security and user authentication to eliminate fraudulent transactions while at the same time allowing total control of access to your internal networks.

"The ability now of small to medium business enterprises to be able to comply with laws protecting privacy and security are available instantly Peter Letizia, Protexx President said. Were finding that the Protexx solution immediately pays for itself within our client base. Without hardware or appliances our Secure Information Technology Highway ensures that server, client and remote communications happen within a secured environment with more than 10X the security level of todays standards. You have the flexibility of choosing multiple encryption algorithms (128, 256, 3DES and our own 2048bit Dynamic Encryption).

Virtual Private Networks (VPN) create secure communication paths from one point to another, by encrypting the information packets from point A, to decrypting them at point B, and vice versa

Because of S.I.T.H.s dynamic capabilities, it is possible to create a tunnel within a tunnel for a very secure environment to eliminate unwanted access. Public and Private Key Pairs handle accessibility to S.I.T.H. Protexx's 2048bit-encryption technology creates minimal CPU overhead and compresses MP4 video technology. This increases both the performance and security levels of remote video communication through IP based networks. Doctors will now have the capability of seeing a patient remotely with secure technology that far exceeds todays HIPPA standards. Letizia stated further.

Accessibility to the tunnel is limited by public and private Key pairs. Establishing these key pairs ensures that only the authorized users have the ability to transmit, view or access the information transmitted between the two authorized locations.

Tunnel communications through the transport layer of a network infrastructure provides extremely high network performance. The tunnel can also be established as a separate and different layer conveniently fitting on top of established environments such as: Virtual Private Networks (VPN), Wireless Technology, Existing Networks, Server to Server Communication, and Server to Client Communication.

When coupled with an approved firewall infrastructure, S.I.T.H. provides the ability to create a Virtual Security Network (VSN) , the next generation of enterprise security.

For more information or to acquire Protexx Technology please contact Gene Feher 203 559 9860



Naked Communications, Purchases White Stackable Stools from FurnitureInFashion

(PRWEB UK) 16 August 2013

Naked Communications, the prominent UK marketing agency, has purchased different models of White Stackable Stools from FurnitureInFashion. FurnitureInFashion is a UK based supplier of contemporary furniture and is well known for offering quality affordable furniture to both residential and commercial clients. The company has established a substantial position in the UK furniture market by targeting the right niche in both the commercial and residential markets. The company works with many well-known companies in the UK as a regular supplier of furniture.

Naked Communications has purchased three different kinds of stackable stools from FurnitureInFashion: Pak White Stackable Stools, Pakko White Stackable Stools and Pub White Stackable Stools. The Pak Stackable Stool is a fantastic piece of dining room or kitchen furniture. With four chromed steel legs and a comfortable padded square seat, the Pak is easily stackable: a real space saver! With its sleek design and contemporary look, this stool can enhance the look of any room, providing a chic stylish modern look. The Pak is also available in blue.

The wonderful Pakko Stackable Stool is a modern, creative and imaginative design, which suits all lifestyles, personal tastes and contemporary home d


Reduce the Cost of Delivering Exceptional Customer Service with the Latest Edition of Enghouse Interactive Communications Portal

Phoenix, AZ (PRWEB) June 04, 2013

Enghouse Interactive, developer of the most comprehensive portfolio of interaction management solutions, announces the release of Communications Portal v9.0 (formerly Syntellect Communications Portal / Envox Communications Development Platform). A continuing evolution of the customer self-service experience, the latest release of this industry-leading IVR platform offers new features and improved performance and density, empowering organizations to create dynamic and flexible automated voice solutions that improve customer engagement and reduce the overall cost of delivering an exceptional customer experience.

Development enhancements to Enghouse Interactive Communications Portal v9.0 include:

Multi-Engine Architecture: The ability to partition channels into multiple processes instead of a single engine, increasing the scalability, reliability and resiliency with a 2X increase in performance and density.
Call Reconnect: Enables an automatic engine restart based on a pre-defined schedule or specific conditions with all telephone connections maintained and no lost calls.
VoiceXML Studio: A graphical development environment that is used as an alternative to writing code is now a component of Communications Portal.
Enhanced Console Security: Strength control meter displays the quality of the password entered and enforces new password strength requirements.
Development Environment Enhancements and Updates: Enhanced support for CCXML 1.0, redundant ASR servers, resource pooling and dynamic ASR allocations, et al.

Enghouse Interactive is committed to helping our users improve customer engagement while reducing the cost of those interactions. Communications Portal v9.0 provides a robust, standards-based voice and messaging application platform that enables more rapid development and deployment of dynamic self-service applications that help us deliver on that commitment, said J.R. Sloan, product director, Enghouse Interactive. To align our vast portfolio of offerings towards a common Enghouse Interactive brand, Communications Portal will be rebranded in the v9.0 release from its current nomenclature of Syntellect Communication Portal.

Enghouse Interactive Communications Portal is an open, standards-based platform with integrated application development and management components that significantly reduce the time, cost and complexity of deploying voice and IP communications solutions. Beyond traditional IVR, Communications Portal combines the industrys most complete support for IP communication, including voice, video, SMS, and email messaging with comprehensive support for traditional voice communication.

To learn more or schedule a Communications Portal demo, please visit

About Enghouse Interactive

Enghouse Interactive delivers technology and expertise to maximize the value of every customer interaction. The Company develops the most comprehensive portfolio of interaction management solutions. Core technologies include contact center, attendant console, IVR and call recording solutions that support any telephony environment, on-premise or in the cloud. Enghouse Interactive has thousands of customers worldwide, supported by a global network of partners and more than 700 dedicated staff across the companys international operations.

Enghouse Interactive is a subsidiary of Enghouse Systems Limited, a software and services company traded on the Toronto Stock Exchange (TSX) under the symbol "ESL." Founded in 1984, Enghouse Systems is a consistently profitable company, which has grown both organically and through the acquisition of well-regarded specialists including Arc, CosmoCom, Datapulse, Syntellect, Telrex, Trio and Zeacom. Learn more at

Contact Information:

Bruce Petillo

Enghouse Interactive

phone: 602.789.2755


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Proactive Communications Awarded Texas Department of Information Resources Emergency Preparedness Contract

Killeen, TX (PRWEB) July 09, 2013

Proactive Communications, Inc., a Texas-based integrated communications provider, today announced that it was awarded a contract from the Texas Department of Information Resources (DIR) to provide end-to-end Emergency Preparedness hardware, software and network services under the Texas Department of Information Resources (DIR) Cooperative Contracts Program.

The products and services under Contract DIR-SDD-2147, which range from Proactives Integrated pCom


Aastra Named Champion in New IP Telephony & Unified Communications Analyst Report – Info-Tech Research Group Highlights Aastras Cost-effective, Well-rounded UC Portfolio

Dallas, TX (PRWEB) July 08, 2013

In its latest Vendor Landscape study into the IP Telephony (IPT) & Unified Communications (UC) Market, Info-Tech Research Group has identified Aastra, a leading company at the forefront of the enterprise communications market, as Champion in this highly competitive space.

In their evaluation of 12 vendors in the IPT/UC market, independent researchers highlighted Aastras strong dedication to enterprise communications and complete portfolio of IPT/UC solutions. They praised Aastra for its highly flexible deployment options, well-rounded UC suite and strong focus on collaboration.

In order to help IT and business decision makers to select the right solutions for their organizations, Info-Tech Research Group assessed products in terms of features, usability, affordability and architecture, and vendors for viability, strategy, reach and channel strategy and strength. According to the study, the Champion rating relates to vendors who receive high scores for most evaluation criteria and offer excellent value. They have a strong market presence and are usually the trend setters for the industry.

Aastra received consistently high scores in terms of product and vendor ratings. Aastra solutions - its MX-ONE


Cloud Mobile Communications & VAS Market: Research Reports on Commerce Opportunities Applications & Content Now Available at

Dallas, Texas (PRWEB) July 25, 2013

Cloud computing is one of the hottest segments in information technology today along with mobile and wireless. Today, the number of smartphones in the US exceeds the number of laptops, tablets are enjoying significant growth, and just about every employee has one, two or even three mobile devices. Enterprise IT now has to deal with the additional responsibility of serving customers who use their mobile products to interact with the organization.

Cloud is moving beyond computing and storage and into an entirely new realm of communications, applications, content and applications. Evidence of this evolution ranges from common examples, such as Google Voice for Cloud-based communications, to less common examples such as Cloud-based payments solutions within the mobile commerce arena.

This Beyond Cloud Computing: Mobile Communications, Applications, Content, and Commerce in the Cloud - research evaluates companies, solutions, opportunities, and the future market for Cloud-based communications, applications, content, and commerce. This report is must reading for anyone looking beyond computing alone, back-up/synchronization, and/or hosting for new revenue opportunities in Cloud-based services.

Target Audience:

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