Hebron, KY (PRWEB) July 31, 2012
Hebron, KY July 31, 2012 Pomeroy, a global leader in managed services to optimize the IT infrastructure, is pleased to be positioned by Gartner, Inc. as an industry challenger in the Magic Quadrant for Help Desk Outsourcing, North America and Magic Quadrant for Desktop Outsourcing, North America. The rigorous and multi-dimensional Magic Quadrant process evaluates and positions providers based on ability to execute and completeness of vision.
We consider our positioning in the challengers quadrants by Gartner a validation of our mission to optimize the IT infrastructure, enabling clients to improve process and performance, reduce costs and contribute real bottom-line business value, said Chris Froman, President and CEO of Pomeroy. We are actively launching new services in remote monitoring and enterprise mobility management while we continue to provide excellence in the execution of our optimized infrastructure strategy for end-user computing, including virtual desktops and managed cloud services. High client satisfaction and renewal rates tell us we are on the right track to meet our clients needs, now and in the future.
The Gartner report states that more than 85% of the organizations used the same provider for desktop and help desk support. Fewer than 10% used a provider only for help desk services. These findings indicate the continuation of a trend in which the virtualization of end-user computing and the rise of cloud computing prompt clients to consider a single service provider for more parts of an individual IT tower (help desk and desktop services, for example) and, indeed, for multiple IT towers. This is due to interwoven solution delivery capabilities and the availability of end-to-end solution toolsets.
Pomeroy provides high quality managed IT infrastructure services, professional and staffing services and procurement and logistics services to Fortune 500 corporations, global outsourcers and the public sector throughout the U.S., Canada and Europe. A recognized leader in the service desk and managed desktop services markets, Pomeroys ITIL certified professionals employ a process-centric approach to working with clients, either remotely or on-premise, to plan, design, deploy, manage and ultimately optimize each client’s IT infrastructure, leading to the creation of tangible business value and return on their IT investments. Learn more at http://www.pomeroy.com.
Gartner, Magic Quadrant for Help Desk Outsourcing, North America 24 July 2012
Gartner, Magic Quadrant for Desktop Outsourcing, North America 24 July 2012
Helen Huntley, David Edward Ackerman, Bryan Britz, William Maurer
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