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Speedline Introduces RemoteTech(TM) Remote Diagnostics Software — New Service Offered Free of Charge During Warranty Period

Speedline Introduces RemoteTech(TM) Remote Diagnostics Software -- New Service Offered Free of Charge During Warranty Period










Franklin, MA (PRWEB) October 18, 2004

Speedline Technologies, a leading provider of capital equipment for the electronics industry, today introduced its RemoteTech remote diagnostics service. The new offering allows Speedline’s support center experts to remotely diagnose and solve customer’s equipment and application problems.

“This innovative new service enables customers to tap into our vast process expertise from anywhere in the world, 24 hours a day, seven days a week,” said Mike Montoya, technical operations manager, Speedline Technologies. “As the recognized leader in electronics process knowledge, this capability is a natural extension of our commitment to maximize production uptime, improve productivity, and reduce cost of ownership.”

With the RemoteTech remote diagnostics utility, customers receive improved troubleshooting and problem solving over the Internet and telephone. This capability minimizes field service visits, cuts mean time to repair, lowers maintenance costs, and reduces staff technical training.

“Speedline experts can quickly view equipment operating conditions, diagnose the problem, and recommend a solution using this remote diagnostic tool,” said Montoya.

The highly secure service allows Speedline to access equipment recipe files and error logs and facilitates the uploading of software upgrades directly to the customer’s machine.

“RemoteTech is firewall friendly,” he said. “The customer is the gate keeper and is always in control. We cannot pull or push data to their equipment without their permission. The customer controls all access to the machines for complete control over the RemoteTech connection.”

RemoteTech diagnostic services are available for most of Speedline’s products currently in production. The customer’s equipment must have an Ethernet card or modem, be connected to the Internet, and utilize the Microsoft Windows® operating system. The services will be offered free of charge during the equipment’s warranty period and will be included as a standard feature in Speedline’s Protection Plus service contract. It also can be purchased on a per-machine basis.

About Speedline

Speedline Technologies is the global leader for single-source process knowledge, solutions, and service to the PCB assembly and semiconductor packaging industries. Based in Franklin, Massachusetts, the company sells five, best-in-class brands – ACCEL microelectronics cleaning, CAMALOT dispensing systems, ELECTROVERT wave soldering, reflow soldering, and cleaning equipment, MPM stencil and screen printing systems, and PROTECT global services, support, and training solutions. For more information, visit us at http://www.speedlinetech.com.

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Note to Editors - Click to view & download images for publication:

    RemoteTech screen high resolution: http://www.tizinc.com/speedline/images/RemoteTech-screen-highrez.jpg

RemoteTech screen low resolution: http://www.tizinc.com/speedline/images/RemoteTech-screen-lowrez.jpg

Speedline logo high resolution: http://www.tizinc.com/speedline/images/speedline-logo-highrez.jpg

Speedline logo low resolution: http://www.tizinc.com/speedline/images/speedline-logo-lowrez.jpg




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